For your convenience, we have compiled answers to the questions we receive most often.
We will deliver your order in cooperation with DPD, Omniva, or Express Pasts. Order processing usually takes 1–3 business days. During sale periods, order processing may take slightly longer than usual.
Unfortunately, we are unable to make immediate address changes once an order has been placed. However, you may be able to arrange an address change directly with the courier who will contact you on the day of delivery.
Once your order is confirmed, we immediately begin processing it to ensure the fastest possible delivery. Therefore, we are unable to cancel or modify the order after it has been placed.
You can pay for your purchases using a Mastercard or Visa payment card, as well as through the ApplePay e-wallet. In addition to card payments, you can also use popular payment initiation services from major banks in the Baltics – Swedbank, SEB, Citadele, Luminor, Revolut, and others.
Nearly all Diplomats canned fish products in our assortment are produced at the SIA Unda facility in Engure, Latvia. Some selected products are manufactured by our trusted partners at other facilities — please refer to the specific product descriptions for details.
Canned fish is a healthy choice, as it is rich in protein, omega-3 fatty acids, vitamins (especially B12 and D), and minerals such as selenium and iodine.
We do not use genetically modified ingredients in our products, and our canned fish contains no added preservatives or harmful substances.
The Diplomats Gourmet series features only the highest quality ingredients, making it a perfect and healthy addition to salads or other dishes.
Canned fish can typically be stored for around 4 years, as it is hermetically sealed and thermally processed (sterilized).
The sterilization process destroys bacteria, yeast, and mold, and also neutralizes enzymes that could spoil the product.
Please refer to the product packaging for the exact expiration date.
The full range of Diplomats products can be explored and purchased at our concept stores located at 14 Tērbatas Street in Riga and 2 Labiešu Street in Engure.
More stores will gradually open in other locations around the world.
Selected products are already available in shopping centers and stores across at least 20 countries worldwide.
